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FAQs
Below you'll find answers to the questions we get asked the most about learning and development with the EPC
The EPC office opening hours are between 8.30 and 17:00 Mon to Thur and 08:30 to 16:00 Fri. If you have a query regarding our products and services please contact us between these hours to ensure we can help you with your enquiry. If you need to contact EPC out of office hours, please call our switchboard on: 01347 821406.
All meals are served in the Hawkhills restaurant. Delegates and guests are welcome to dine in the restaurant between the following hours:
• Breakfast: 7:15am - 8:30am (Mon - Fri)
• Lunch: 12 noon - 1:30pm (Mon-Fri)
• Dinner: 6:30pm - 7:30pm (Mon - Thur)
To ensure you feel relaxed, refreshed and ready to start your day, why not book dinner, bed and breakfast at the College the night before your course?
Similarly, if you have a long distance to travel and would prefer to start your homeward journey the following morning after a peaceful night's rest, we offer bed and breakfast following your course. Both of these options are subject to availability.
To select additional overnight accommodation and meals, please choose the available options at the time of booking your course through our online portal. These options appear at Step 2 of your booking - on the 'Delegate Details' page you will find a drop down option alongside each delegate name. This enables you to book additional accommodation meals on the dates before and/or after your course.
A number of our training courses involve an element of pre-course work to help you prepare for the course and get the most out of it.
You will be able to work through the material online and test your understanding as you go along.
The pre-course work is not too onerous and will enable you to progress smoothly through each element of the programme.
Please read our terms and conditions of booking. It is important that you read and understand these before booking your course.
We accept most debit and credit cards for:
Sorry, we do not accept American Express.
An administration fee will be incurred if you wish to change a course booking by transferring the booking to another course.
Such requests must be made in writing, either by completing a 'Contact Us' form via the website or by sending an email to epc-reservations@emergencyplanningcollege.com.
You will also be liable for any uplift in fees as a consequence of transferring a booking to an alternative course where the course fee is more than the fee for the original course. Upon receipt of your request we will confirm if a transfer is possible.
Where a transfer request has been issued providing more than 60 calendar days’ notice prior to the date of the booked course, and if accepted, you will be able to transfer at no charge.
Accepted transfer requests which are received within 60 – 30 calendar days or 29 – 7 calendar days prior to the date of the booked course will attract administration charges of £75 and £150 respectively.
Any transfer request that is received with less than 7 calendar days’ notice prior to the date of the booked course will be rejected and if you confirm that the delegate(s) will not attend the booked course then the course booking will be classed as cancelled and the provisions of Clause 8.0 in our Terms and Conditions, linked below, will apply.
- See more here
The College is WiFi enabled and internet access is free. There are also a number of computers in the library for delegate use.
Instructions will be included in your joining information letter. You can also find information about these services in the 'Learning with Us' and 'Help' sections in iLearn.
You are required to make your own travel arrangements to the College. If you arrive by train (York Railway station is closest), it is approximately 12 miles to the EPC.
Our dress code is casual but smart.
You will be invited to pay for your course using a credit or debit card at the time of booking. This is a secure method of payment that uses a third party Barclaycard portal.
If you prefer to pay by invoice, please provide a purchase order at the time of booking in order to confirm your booking. Please pay within 30 days of receiving your invoice, or before the course starts whichever is the soonest.
Please see our terms and conditions for further information. Our company bank details are available here. Please share this information with your Accounts Payable Department. Please note, all our course fees exclude VAT. VAT is payable, unless you can provide us with an exemption certificate.
Follow these steps:
You will then be asked to login or register to the EPC bookings portal. The event(s) you have selected will appear in your shopping cart. Simply select 'Checkout' to complete your booking. (If you wish to add more courses or products to your shopping cart you can select 'Continue Shopping'). You will then be invited to pay for your course using a credit/debit card. Once complete, you will see a booking confirmation message. If you prefer to pay on invoice, your booking will be provisional until we receive and verify your valid purchase order.
If your course is residential (ie more than one day in length) refreshments, lunch, dinner, bed and breakfast are included at our College for the duration of your course.
If you course is a one-day, or half-day event, lunch and refreshments will be provided at the College.
If you wish to extend your stay at the College, you may also be able to book pre and post course accommodation and meals (at additional cost) during the shopping basket checkout process.
Please note that ONLY courses running at the EPC in Easingwold include meals and overnight accommodation. If you need to book accommodation for events in other locations, please contact the venue where the event is running.
The cost of a course also includes access to our online learning portal and all relevant training materials required during the event.
The preferred method of payment is Credit/Debit Card. At the final stage of Shopping Basket Checkout you will be invited to select your payment type. If paying by card, your booking will link to a Barclaycard secure payment portal to enable completion of your transaction.
If you prefer to pay by invoice, please select the invoice payment type at Checkout and remember to include your Purchase Order (PO) number.
Once complete, your booking will remain provisional for 10 working days (or until 2 days before the start of your course, whichever is the sooner).
It is important that we receive your PO either at the time of booking or within 10 working days of booking (or 2 days before your course, whichever is the sooner) to prevent your booking from being lapsed/cancelled. Please either upload a digital PO (preferable format - pdf) using the booking portal or submit your PO to us by email. Once received we will check and verify your PO, following which you will receive your booking confirmation.
If you choose to return to the portal to upload your PO at a later stage you can access this from the website homepage (Services - Educate - My bookings portal) where will find a PO upload function on the portal homepage.
We are also able to take payment by telephone. Please contact our Customer Services Team (01347 821406) for details.
You will be invited to pay for your course using a credit or debit card at the time of booking. This is a secure method of payment that uses a third party Barclaycard portal.
If you prefer to pay by invoice, please provide a purchase order at the time of booking in order to confirm your booking. Please pay within 30 days of receiving your invoice, or before the course starts whichever is the soonest.
Please see our terms and conditions for further information. Our company bank details are available here. Please share this information with your Accounts Payable Department. Please note, all our course fees exclude VAT. VAT is payable, unless you can provide us with an exemption certificate.
If you wish to cancel or change your booking (either by transferring your booking to another course or substituting a colleague) we can make this change for you. Please send your request via email remembering to give us your full contact details, details of the course you wish to change and the amendment you would like us to make. All request must be made in writing, but if you have any questions or concerns please contact our customer services team on 01347 821406.
Please note, you may incur a cancellation fee or administration charge when you make changes to your booking. For further information, check our terms and conditions.
Yes. Your booking will remain in your Shopping Basket for 28 days, following which it will expire. After 28 days you will be required to start again - by re-selecting your course from our website.
Please check your contact details are up to date by visiting the 'My Details' section of the bookings portal. Here you will find the personal details, address details, contact information and dietary requirements you gave us when you registered to access the portal. This information is secure and can only be accessed with your username (email address) and secure password.
If your details change, please select 'Edit Details' within the 'My Details' section to update your information.